The company couldn't differentiate the difference from the SKU numbers between regular versions of the game and the collector's edition, a manager said. Gamers of the sadistic Dark Souls game are probably raging.
This is surprising, as you would think Best Buy would make more of an effort to compete with Gamestop in the multibillion dollar industry that is video games.
Seriously? You need to make an effort if you're going to sell to gamers. Not giving gamers their pre order bonuses is a huge mistake if you're looking for repeat business. For Dark Souls, the collector's edition was supposed to come with a collector's tin, art book and several digital downloads.
An employee at said this was a nationwide problem, and that he was dealing with angry customers all day. He noted that half canceled their order while the other half are leaving their name and number down for the slight possibility that the store will get the collector's edition sometime "in the near future." Some are just accepting the reuglar version of the game, he added.
Some anger has already been spotted on the forums and for anyone looking to pick up the limited edition of Dark Souls tough luck. The version was only available as a pre order bonus.
I was one of the unfortunate victims of the Best Buy - Dark Souls fiasco. As I waited in line, I saw another customer trying to explain to an employee who Larry Bird is for his pre order of NBA 2K12. Come on Best Buy, make an effort here, will ya'?