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Best Buy Royally Screws Up Dark Souls Pre Order

Gamers are probably raging right now.

Anyone who preordered Dark Souls through Best Buy's website was supposed to get a collector's edition version of the game. Unfortunately, they're not getting it, at least today they aren't.

The company couldn't differentiate the difference from the SKU numbers between regular versions of the game and the collector's edition, a manager said. Gamers of the sadistic Dark Souls game are probably raging.

This is surprising, as you would think Best Buy would make more of an effort to compete with Gamestop in the multibillion dollar industry that is video games.

Seriously? You need to make an effort if you're going to sell to gamers. Not giving  gamers their pre order bonuses is a huge mistake if you're looking for repeat business. For Dark Souls, the collector's edition was supposed to come with a collector's tin, art book and several digital downloads.

An employee at said this was a nationwide problem, and that he was dealing with angry customers all day. He noted that half canceled their order while the other half are  leaving their name and number down for the slight possibility that the store will get the collector's edition sometime "in the near future." Some are just accepting the reuglar version of the game, he added.

Some anger has already been spotted on the forums and for anyone looking to pick up the limited edition of Dark Souls tough luck. The version was only available as a pre order bonus.  

I was one of the unfortunate victims of the Best Buy - Dark Souls  fiasco. As I waited in line, I saw another customer trying to explain to an employee who Larry Bird is for his pre order of NBA 2K12. Come on Best Buy, make an effort here, will ya'?

Dark Souls was released the same day as NBA 2K12 and Rage. The game has received epic scores from almost every review outlet.

Brad Fearnow October 04, 2011 at 07:09 PM
And not only that, the one I went to said thud regular edition was the collector's edition!!!
George Slefo (Editor) October 04, 2011 at 07:24 PM
Wow. That would make my head explode. Like I said, Best Buy can't expect to compete with Gamestop if they're going to half-ass their approach. Training or hiring knowledgeable employees would be a start.
Mike Foulds October 04, 2011 at 07:26 PM
The best buy in abbotsford tried to tell me first the regular edition was the limited edition was the regular, then they said this offer was only for america. Tired of being lied to I showed them the press release & asked not to be lied to. So the mangers best course of action obviously was to refuse to refund my preorder & tell me to leave. Thanks Best Buy! I'm contacting the BBB over this one!
Jake willis October 05, 2011 at 12:04 AM
I went ti best buy at 10:30 to pick up my pre order and no collector edition guy laughed at me when I said this never happened to me before there weekly ad even shows the collector's edition thank GOD a employee at gamespot didnt want his and sold it to me. Shame on best buy!!!
Avenir October 12, 2011 at 06:57 AM
So, a couple days ago I received this email.. Dear BRIAN, Thank you for your Dark Souls Collector's Edition pre-order on BestBuy.com. Due to a set-up error, you received the Standard Edition instead. We want to make this right! We will be shipping the Collector's Edition to you shortly. When you receive the Collector's Edition, feel free to keep the Standard Edition you received as a token of our appreciation, or share a copy of the game with a friend. You will soon receive an email with subject line "Your item has been reshipped." This is simply a notification that the Collector's Edition is on its way to you. There is no other action necessary on your part. We apologize for any inconvenience this may have caused, and we hope you are enjoying your new video game! Please contact us toll-free at 1-888-BEST BUY (1-888-237-8289) for any questions or concerns. Thank you for shopping at BestBuy.com, Best Buy Customer Service ------------------------------------------------------------------------------------------------- Great, Best Buy is finally make good on sending me the CE, right? Wrong!! I checked the UPS Tracking and the package only weights 0.3 lbs. I know for a fact the CE weights close to or over a pound. My BB online account states I am receiving a second copy of the regular version of Dark Souls. Talk about a total botch job.

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